Refund policy
BTC
Warranty
When you shop on www.optimasport.com, the rules of the Sale of Goods Act governing defective goods may apply to product purchases. This means that you have 24 months’ warranty.
This means that you can either have the item repaired, exchanged, your money back or a reduction in the price, depending on the specific situation. It is a requirement that the complaint is justified and that the defect has not arisen as a result of an incorrect use of the product or other behaviour causing damage.
If you believe your product has an error or a defect, please contact us at customerservice@optimasport.com. When you contact us, please explain the nature of the error or defect on the product.
If your complaint is justified, we will refund your (reasonable) shipping costs. The product must always be returned in appropriate packaging, and remember to obtain a receipt for shipping so that we can refund your shipping costs.
The product should be sent to:
MuraMura
Att: Optima Sport
Jens Olsens Vej 9
DK-8200 Aarhus
Attach a copy of your invoice.
E-mail: customerservice@optimasport.com
We do not receive packages without delivery or packages sent on a cash on delivery basis.
Right of cancellation
We offer a 14-day right to return the goods, counted from the day they are received. If you choose to cancel a purchase, simply return the item in same condition as you received it. When the item is received and approved, the purchase price will be refunded to your account within a few days.
If you regret a purchase, you must return the item in the original packaging. The product and packaging should appear as new.
Send the package to:
MuraMura
Att: Optima Sport
Jens Olsens Vej 9
DK-8200 Aarhus
Attach a copy of your invoice.
E-mail: customerservice@optimasport.com
We do not receive packages without delivery or packages sent on a cash on delivery basis.
We do not receive packages without delivery or packages sent on a cash on delivery basis.
Refund
In case of any agreed discounts, returned goods or goods that are cancelled before dispatch, there will be a full or partial refund of the purchase price. Refunds will normally be by bank transfer, and we therefore need the registration number and account number of your bank account. This information is not sensitive, and can be safely disclosed by e-mail or other traditional form of correspondence.
BTB
Complaint
When the Customer receives the Products, the Customer must immediately make such an examination of the Products as proper business use requires.
If the Customer wishes to invoke a defect, the Customer must, immediately after the defect is or should have been discovered, give the Seller written notice thereof and state what the defect consists of. If the Customer has discovered or should have discovered the defect, and the Customer does not complain as stated, the Customer can not later claim the defect.
At Seller’s choice, defects in the Product sold will be remedied or the Product sold will be returned. Only if remediation or re-delivery does not take place within a reasonable time, the Customer is subject to the general rules of Danish law and these Terms and Conditions is entitled to terminate the Agreement, demand a reduction in the purchase price or demand compensation.
If the Customer has not claimed the defect to the Seller within 6 months after the delivery date, the Customer cannot claim it later. For parts that have been replaced or repaired, Seller assumes the same obligations as apply to the originally sold Product for a period of 6 months, however, so that Seller’s liability for any part of the sold Product can not be extended to more than 1 years from the original delivery date.
Modification or interference with the Product sold without the Seller’s written consent releases Seller from any liability.
Return
Seller only receives sold Products return by prior concrete and written agreement. All agreed returns of Products are at the Customer’s risk and expense.
In cases where the Customer is entitled to terminate the Agreement, or if the sold is returned to the Seller for the purpose of exchange or remedy of defects, the sold must be sent to the Seller in original packaging and at the Customer’s expense and risk. To the extent that the Seller incurs shipping costs, etc., the Seller is entitled to demand these reimbursed by the Customer and set off these costs in the Customer’s possible claims against the Seller. After completion of the repair or replacement, the Customer is obliged to pick up the repaired or replaced item from the Seller at his own expense and risk.