Do you want to return a product? No problem! We are happy to accept your return as long as:
- The item is purchased within 14 days (7-day trial period for Recovery Boots)
- The product is sent in its original packaging
- ALL plastic remains on the product and all plastic bags are sent back
- The product looks brand new
- You enclose your order number
- You inform us about your return. Please use our e-mail: customerservice@optimasport.com
Follow the instructions here
If you wish to return your order in whole or in part and you meet all of the above requirements, please follow these instructions:
1. Return label
You can create a return label via our return portal:
https://www.returnflows.com/en/optimasport-com
Simply follow the steps there, and you will receive a return label.
2. Attach the return label to the box
Attach the return label to the original box so the order is securely packed.
3. Drop off the package at a GLS Parcel Shop
If you have purchased a shipping label through us, you can drop off the package at a GLS Parcel Shop.
You can find your nearest DHL Parcel Shop here:
4. The package is now returned to us
5. You receive your refund
If everything is in order, we will refund the amount within 10 business days after we have received your package.
Once the package has been sent to us, you can track the return status via the link below:
returnflows.com/da/optimasport-dk/status
If you would like a different item, this can be ordered via our webshop as a new order, so we can dispatch the new order as quickly as possible.
This also applies if you wish to change size or exchange for another model – it is not possible to exchange individual parts of a product.
Questions?
If you have any questions about returns, you can read more in our Terms of Service or send an e-mail to customerservice@optimasport.com (include your order number in the e-mail).